FAQ – ClinicPro

Question 1

How do I get started with ClinicPro?

Accepted Answer

Register for a free trial on our website. You'll have a fully configured clinic workspace within minutes — no setup fees or technical knowledge required.

Question 2

Do I need to install any software?

Accepted Answer

No. ClinicPro is a web-based platform. It works on any modern browser on desktop, tablet, or mobile.

Question 3

How long does onboarding take?

Accepted Answer

Most clinics are fully operational within one business day. Our team provides free onboarding support for all plans.

Question 4

Can I import my existing patient data?

Accepted Answer

Yes. We support CSV import for patient records and appointment history. Contact support for a guided data migration.

Question 5

Is there a free trial?

Accepted Answer

Yes — every plan includes a 14-day free trial with full access to all features. No credit card required.

Question 6

Can I change my plan at any time?

Accepted Answer

Yes. Upgrade or downgrade from your clinic settings at any time. Changes take effect immediately.

Question 7

What payment methods do you accept?

Accepted Answer

We accept bank transfer, Vodafone Cash, and major credit/debit cards.

Question 8

Is there a discount for annual billing?

Accepted Answer

Yes — annual billing saves approximately 17% compared to monthly billing.

Question 9

Is my clinic data isolated from other clinics?

Accepted Answer

Absolutely. ClinicPro uses strict multi-tenant isolation. Your data is completely separate from every other clinic on the platform.

Question 10

How often is data backed up?

Accepted Answer

Starter plans include weekly backups. Professional plans include daily backups. Business and Enterprise plans include hourly backups.

Question 11

Can I export my data?

Accepted Answer

Yes. You can export patient records, appointment history, and financial reports as CSV at any time.

Question 12

What happens to my data if I cancel?

Accepted Answer

Your data is retained for 90 days after cancellation. You can export everything before or during that period.

Question 13

How many users can I add?

Accepted Answer

User limits depend on your plan: Starter (3), Professional (8), Business (20), Enterprise (unlimited).

Question 14

Can multiple doctors use the system simultaneously?

Accepted Answer

Yes. All plans support concurrent users. Doctors, receptionists, and managers can all work at the same time.

Question 15

Does ClinicPro support prescription printing?

Accepted Answer

Yes. All plans include prescription printing with your clinic's branding — logo, header, and footer.

Question 16

Is there a mobile app?

Accepted Answer

A mobile app is on our roadmap. Currently, ClinicPro is fully responsive and works well on tablets and mobile browsers.

Frequently asked questions

Getting Started

Plans & Billing

Security & Data

Features

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